Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, you can contact us at help.reexist@outlook.com. Please note that returns must be sent to the address provided by us.

If your return is accepted, we will send you all return instructions, including shipping information and the address where your package should be sent. Items returned to us without a prior return request will not be accepted.

You can always contact us with any questions at help.reexist@outlook.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure that you receive the item you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification. As stated above, the item must be in the same condition in which you received it, unworn or unused, with tags attached and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, you will be automatically refunded via your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at help.reexist@outlook.com.

We want you to be completely satisfied with your order. However, if you are not satisfied with an item you have purchased, you may return it under the following conditions:

1. Return Period

Items may be returned within 14 days of receiving your order, provided they are completely unused, unwashed, have all original tags still attached, and are returned in their original packaging.

REEXIST reserves the right to refuse a return and the corresponding refund if any of these conditions are not met.

2. Return Process

If you wish to return an item, please contact our Customer Support team at help.reexist@outlook.com, and we will provide you with all the necessary instructions, including the correct return address.

3. Return Costs

Return shipping costs are the responsibility of the customer.

Please use a shipping service of your choice and send the item to the address provided by our Customer Support team via the email address above.

4. Refunds

Refunds will be issued using the same payment method used for the original purchase. The amount will be credited directly to your account or card, according to the original payment method, once the returned item has been received and its condition has been verified.